Frequently Asked Questions
Frequently asked questions
Eight questions we often get
The short answer to the questions we get most often; below that you'll find everything by topic.
What is a tufting gun?
A tufting gun is an electric tool that lets you make your own rug or wall hanging quickly. The gun shoots yarn through a stretched tufting cloth, stitch by stitch. That way you tuft your own pattern and design in a short time. Take a look at our tufting guns, or read the benefits of an electric tufting gun.
Is tufting suitable for beginners?
Yes. Our tufting guns are suitable for beginners and for experienced makers. With a little practice, you'll soon make your first rug. The AK-DUO PRO can do cut pile and loop pile, so you don't have to decide yet which technique you like best. Also read the tufting guide for beginners.
What do I need to start tufting?
You need a tufting gun, primary tufting cloth, a frame to stretch the cloth tight, and wool. For finishing, you add latex glue, secondary backing cloth and possibly a carpet trimmer. In the beginner's kit you get the tufting gun, the cloth and the frame together in one set, for less than buying them separately.
How quickly will my order be delivered?
Order today, delivered tomorrow: in the Netherlands and Belgium we deliver within 24 hours. Within Europe it takes 1 to 5 working days. We ship insured with PostNL or DPD, and you get a tracking code by email the same day. More under shipping.
What are the shipping costs?
In the Netherlands, Belgium and many other European countries we ship your order for free from €100; a few countries have a fixed shipping rate. For smaller orders, shipping costs are calculated automatically at checkout, so you see them before you pay. Shipping is not free for large cloths on a roll. All the details are on the shipping page.
Can I return my order?
Yes. You have a 14-day cooling-off period after receipt, and returns are free. Email your return with your order number to info@dutchtufting.com, and within 24 hours you'll receive the label and instructions. Your money is refunded within a few working days of receipt and inspection. Read more under returns.
Does my tufting gun come with a warranty?
Yes. Tufting guns and other electrical products come with a 2-year warranty. In the first year after purchase, maintenance of your tufting gun is also free: adjustment, parts and labour. If something is wrong, send your order number and a photo or video via the contact page.
Which payment methods do you accept?
You can pay with iDEAL, Bancontact, credit card or PayPal, or pay later with Klarna. The methods you see may vary by country. The online shop uses a secure SSL connection. After ordering, you automatically receive an order confirmation and invoice by email. Read more about VAT and invoices under general information.
Frequently asked questions
Would you like to start tufting, or do you have questions about using a tufting gun? Below you will find answers to the most frequently asked questions regarding operation, materials, maintenance, and use.
What is a tufting gun?
A tufting gun is an electric tool that allows you to make rugs or wall hangings quickly and easily. The gun shoots yarn through a backing fabric, enabling you to create patterns and designs in a short time.
Is a tufting gun suitable for beginners?
Yes. Our tufting guns are suitable for both beginners and experienced makers. With a little practice, you can soon make your first rug or design.
What materials do I need to get started?
To start with tufting, you usually need:
- A tufting gun
- Tufting cloth
- Wool or tufting yarn
- A frame to stretch the canvas taut
- Glue to reinforce the back
- Optionally, a shearing machine for finishing.
Many of these products are also available from us.
How long does delivery take?
All orders are shipped insured with PostNL or DPD. We email you the track & trace on the same day. Delivery in 1-5 working days across Europe.
What does shipping cost?
Shipping costs are shown at checkout Shipping is not free for large fabric rolls.
Shipping and delivery
We ensure that your order is delivered to you as quickly and safely as possible. Below you will find answers to the most frequently asked questions about shipping, delivery times, and tracking your order.
How long does delivery take?
All orders are shipped insured with PostNL or DPD. We email you the track & trace on the same day. Delivery in 1-5 working days across Europe.
Which carrier ships my order?
We ship orders with PostNL or DPD. The carrier is automatically selected based on the destination and the fastest shipping option.
What are the shipping costs?
Shipping costs are shown at checkout Shipping is not free for large fabric rolls.
When will my order be shipped?
Orders placed on working days are usually processed and shipped the same day. You will receive a confirmation as soon as your package is on its way.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a track & trace code by email. This allows you to easily track your package.
Do you also ship internationally?
Yes, we ship to various countries within Europe. Delivery in 1-5 working days across Europe
Returns and warranty
It is important to us that you are satisfied with your purchase. Below you will find answers to the most frequently asked questions about returns, warranty, and service.
Can I return my order?
Yes. With us, you always have 14-day cooling-off period upon receipt of your order. You can return your product within this period.
Are returns free?
Yes, returns are possible with us. free. As soon as your return request has been approved, you will receive instructions for returning your order.
How do I register a return?
You can easily register your return via our return page. After registering, you will receive further instructions for returning the product.
When will I receive my money back?
As soon as we have received and checked your return, the purchase amount will be refunded. refunded within a few working days via the original payment method.
Is there a warranty on the products?
Yes. We offer a 2-year warranty on our tufting guns and other electrical products. In the first year after purchase, maintenance of your tufting gun is also free and fully covered.
What should I do if my product is defective?
Contact our customer service and, if possible, include a photo or video of the issue. We are happy to help you with a solution or replacement.
Payment & Security
At Dutch Tufting, you can pay safely and easily. Below you will find answers to questions about payment methods and the security of your payment.
Which payment methods do you accept?
We accept various secure payment methods, including:
- iDEAL
- Bancontact
- Credit card
- PayPal
- Klarna (pay later)
The available payment methods may vary by country.
Is paying on your webshop safe?
Yes. Our webshop uses a secure SSL connection. This ensures that your data is transmitted securely encrypted.
Can I pay afterwards?
Yes, depending on your location, you can pay with Klarna pay later. This allows you to receive your order first and pay afterwards.
Will I receive an invoice for my order?
Yes. After placing your order, you will automatically receive an order confirmation and invoice by email.
My payment has failed, what can I do?
First check if the amount has been correctly debited. If this is not the case, try placing the order again or choose a different payment method.
What should I do if my product is defective?
Please contact our customer service and, if possible, include a photo or video of the problem. We will be happy to help you with a solution or replacement.
Tufting materials and supplies
To get started with tufting, you need various materials. Below, we answer the most frequently asked questions about threads, backing fabric, frames, and other supplies for tufting.
What wool or yarn can I use for tufting?
Most tufting guns work best with wool or acrylic yarn of medium thickness. The yarn must be able to run smoothly through the tufting gun without jamming. Many makers use carpet wool or sturdy acrylic yarn for a good result.
Which cloth do I need for tufting?
For tufting, usually primary tufting cloth used. This fabric is specially made to hold the threads well and to be stretched tightly over a frame.
Do I need a frame for tufting?
Yes, a sturdy one tufting frame is important. The fabric must be stretched tightly so that the tufting gun can work smoothly through the material.
How do I finish the back of a tufting carpet?
After the tufting process, the back is usually finished with carpet glue or latex glue. This ensures the threads remain firmly in place. Afterwards, you can optionally apply a backing cloth.
Do I need a shearing machine for tufting?
A tufting shaver It is not mandatory, but it is handy. With this, you can neatly finish your carpet or design and create an even surface.
Can I combine different types of yarn?
Yes, many tufting projects use different colors and types of yarn to create unique designs. Do ensure that the yarns are approximately the same thickness for the best result.
How do I maintain my tufting gun?
It is important to clean your tufting gun regularly and lightly lubricate the moving parts. This keeps the machine working smoothly and ensures it lasts longer.
Which accessories are useful for tufting?
Frequently used accessories are:
- Tufting frame
- Tufting cloth
- Carpet glue
- Shaver
- Scissors and finishing tools
These help to finish your tufting project neatly.