Ordering, shipping and service
Here you will find all important information regarding your order at Dutch Tufting. From shipping and delivery times to returns, warranty, and our general terms and conditions. Open the topics to quickly find the answer to your question.
Do you have any further questions? Consult our FAQ page below.
Domestic orders are delivered within 1-2 working days. Within Europe, we deliver in 1-5 days. All orders include tracking.&trace.
Not satisfied with the product? We have a hassle-free return system. Email us via info@dutchtufting.com and state that you wish to report an item for return, including the order number. We will provide you with the label and return information within 24 hours.
What could be better than certainty? You receive a 1-year warranty on all our items. Something broken or damaged? Contact us and we will handle the problem properly with you. Contact us at info@dutchtufting.com If you wish to report damage, please include the order number.
VAT within the Netherlands:
If you live in the Netherlands, the prices shown apply. including VAT. With every order, you will receive an invoice with a VAT specification that you can use for your tax return if you are a business owner. Therefore, you do not need to enter a VAT number in the shopping cart; this is also disabled for Dutch companies.
VAT in other European countries:
Companies established in Europe are not required to pay VAT. The VAT is then reduced to the 0% rate. However, it is important to enter a valid VAT ID number in the shopping cart to deduct the VAT amount.
Customs:
Because Europe allows free trade, you will never receive an extra bill when our items are delivered. If this is nevertheless the case, please contact us.
Look at General Terms and Conditions or Privacy Policy
Contact our customer service
Do you have a question about your order, our products, or the use of a tufting gun? Our team is happy to help. Feel free to contact us, and we will do our best to answer your question as soon as possible.