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Frequently asked questions
Questions about ordering from Dutch Tufting
Short answers to the questions we get most often about our range and your order.
What do I need to start tufting?
The basics are a tufting gun, primary tufting cloth, a tufting frame to stretch the cloth tight, and wool. For finishing, you add latex glue, secondary cloth and optionally a tufting trimmer. Want to get everything right in one go? Put together your tufting starter kit.
How quickly will my order be delivered?
Order today, delivered tomorrow: in the Netherlands and Belgium we deliver within 24 hours. Within Europe it takes 1 to 5 working days. We ship insured with PostNL or DPD, and you get a tracking code by email. Everything about delivery times is on the shipping page.
From what amount is shipping free?
In the Netherlands, Belgium and many other European countries we ship your order for free from €100; a few countries have a fixed shipping rate. For smaller orders, shipping costs are calculated automatically at checkout, so you see them before you pay. Please note: shipping is not free for large cloths on a roll. Questions about your order? Take a look at shipping.
Can I return my order?
Yes. You have a 14-day cooling-off period after receipt, and returns are free. Register your return by email with your order number, and within 24 hours you'll receive the return label and instructions. As soon as we have received and checked your return, you'll get your money back within a few working days. Read more under returns.
How can I pay?
You can pay with iDEAL, Bancontact, credit card or PayPal, or pay later with Klarna. The payment methods you see may vary by country. The online shop uses a secure SSL connection, so your details are sent encrypted. After ordering, you automatically receive an order confirmation and invoice by email. More questions about payment are answered in the frequently asked questions.
Can I order without VAT as a business?
If you're a business in another European country, enter a valid VAT number in the cart. You then check out at 0% VAT. In the Netherlands, the prices shown include VAT, and with every order you receive an invoice with a VAT breakdown for your records. More on the general information page.

































