General Information
Ordering, shipping and service
Here you will find all important information regarding your order at Dutch Tufting. From shipping and delivery times to returns, warranty, and our general terms and conditions. Open the topics to quickly find the answer to your question.
Do you have any further questions? Consult our FAQ page below.
All orders are shipped insured with PostNL or DPD. We email you the track & trace on the same day. Delivery in 1-5 working days across Europe. Shipping costs are shown at checkout. Shipping is not free for large fabric rolls.
Not satisfied with the product? We have a hassle-free return system. Email us via info@dutchtufting.com and state that you wish to report an item for return, including the order number. We will provide you with the label and return information within 24 hours.
What could be better than peace of mind? All our items come with a 2-year warranty. On every tufting gun you also get free maintenance in the first year after purchase, fully covered: adjustment, parts and labour. Something broken or damaged? Contact us and we will sort it out properly. Email info@dutchtufting.com if you want to report damage, and please include your order number.
VAT within the Netherlands:
If you live in the Netherlands, the prices shown apply. including VAT. With every order, you will receive an invoice with a VAT specification that you can use for your tax return if you are a business owner. Therefore, you do not need to enter a VAT number in the shopping cart; this is also disabled for Dutch companies.
VAT in other European countries:
Companies established in Europe are not required to pay VAT. The VAT is then reduced to the 0% rate. However, it is important to enter a valid VAT ID number in the shopping cart to deduct the VAT amount.
Customs:
Because Europe allows free trade, you will never receive an extra bill when our items are delivered. If this is nevertheless the case, please contact us.
Look at General Terms and Conditions or Privacy Policy
Frequently asked questions
Questions about ordering, VAT and warranty
The key agreements about your order, short and clear.
Do prices include VAT?
Yes. If you live in the Netherlands, all prices shown include VAT. With every order, you automatically receive an invoice with a VAT breakdown by email. If you run a business, you can use it for your tax return. You don't need to enter a VAT number; that field is switched off for Dutch businesses. Browse the full range under all products.
Do I pay VAT as a business in another European country?
No, not if you enter a valid VAT number. Businesses based in another European country then check out at the 0% rate. Enter the VAT number in the cart, and the VAT is deducted automatically. Questions about your business order can be sent via the contact page.
Will I have to pay customs charges?
Within the European Union, you won't get an extra bill for customs on delivery. If you do receive a bill, get in touch with us and we'll look into it for you. Within Europe we deliver in 1 to 5 working days, insured with PostNL or DPD. Read more about delivery times under shipping.
What warranty do I get?
You get a 2-year warranty on tufting guns and other electrical products. For every tufting gun, maintenance in the first year after purchase is free and fully covered: adjustment, parts and labour. Is something broken or damaged? Email info@dutchtufting.com with your order number, and we'll handle it properly. Take a look at the tufting guns.
Can I return my order?
Yes. You have a 14-day cooling-off period, and returns are free. Email us at info@dutchtufting.com to say that you want to return an item, and include your order number. Within 24 hours you'll receive the return label and return information. Read all the steps on the returns page.
Where can I find the terms and conditions and the privacy policy?
The agreements between you and Dutch Tufting are set out in the terms and conditions. How we handle your data is explained in the privacy policy. Still have a question about your order, shipping or warranty after reading them? Feel free to get in touch with us.
Contact our customer service
Do you have a question about your order, our products, or the use of a tufting gun? Our team is happy to help. Feel free to contact us, and we will do our best to answer your question as soon as possible.