Ordering, shipping, and service
Here you will find all the important information about your order with Dutch Tufting. From shipping and delivery times to returns, warranty, and our general terms and conditions. Open the topics to quickly find the answer to your question.
Do you still have questions? Consult our FAQ page below.
Domestic orders are delivered within 1-2 business days. Within Europe, we deliver in 1-5 days. All orders come with track & trace.
Not satisfied with the product? We have a hassle-free return system. Email us at info@dutchtufting.com and mention that you want to report a return and include the order number. We will provide you with the label and return information within 24 hours.
What could be better than certainty? All our products come with a 1-year warranty. Something broken or damaged? Contact us and we will handle the issue properly with you. Please contact info@dutchtufting.com if you want to report damage and please include the order number.
VAT within the Netherlands:
If you live in the Netherlands, the displayed prices are including VAT. With every order, you will receive an invoice with a VAT specification that you can use for your tax return if you are an entrepreneur. Therefore, you do not need to enter a VAT number in the shopping cart; this is also disabled for Dutch companies.
VAT in other European countries:
Companies established in Europe do not have to pay VAT. The VAT is then reduced to the 0% rate. It is important that a valid VAT ID number is entered in the shopping cart to deduct the VAT amount.
Customs:
Because Europe allows free trade, you will never receive an extra bill when delivering our products. If this does happen, you can contact us.
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Contact our customer service
Do you have a question about your order, our products, or how to use a tufting gun? Our team is happy to assist you. Feel free to contact us, and we will do our best to answer your question as quickly as possible.