General Terms and Conditions

All orders are shipped insured with PostNL or DPD. We email you the track & trace on the same day. Delivery in 1-5 working days across Europe. Shipping costs are shown at checkout. Shipping is not free for large fabric rolls.

Not satisfied with the product? We have a hassle-free return system. Email us via info@dutchtufting.com and state that you wish to report an item for return, including the order number. We will provide you with the label and return information within 24 hours.

What could be better than peace of mind? All our items come with a 2-year warranty. On every tufting gun you also get free maintenance in the first year after purchase, fully covered: adjustment, parts and labour. Something broken or damaged? Contact us and we will sort it out properly. Email info@dutchtufting.com if you want to report damage, and please include your order number.

VAT within the Netherlands:
If you live in the Netherlands, the prices shown apply. including VAT. With every order, you will receive an invoice with a VAT specification that you can use for your tax return if you are a business owner. Therefore, you do not need to enter a VAT number in the shopping cart; this is also disabled for Dutch companies.

VAT in other European countries:
Companies established in Europe are not required to pay VAT. The VAT is then reduced to the 0% rate. However, it is important to enter a valid VAT ID number in the shopping cart to deduct the VAT amount.

Customs:
Because Europe allows free trade, you will never receive an extra bill when our items are delivered. If this is nevertheless the case, please contact us.

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